Grievance and Support Process
Version 1.0-draft · Last updated 3 August 2026 · Contact: academy@gffai.ai
Draft for review: this policy is pending final legal review and may change before public launch. It does not constitute legal advice.
GFF AI Academy is an education and workforce-development initiative operated by GFF AI PTE. LTD. Singapore. Program availability, eligibility, fees, certification and career-support services are subject to applicable terms.
Raising a Concern
Email academy@gffai.ai with the subject 'Grievance' and a description of the issue. We acknowledge within 3 business days and aim to resolve within 15 business days.
Escalation
If you are not satisfied with the outcome, you may request escalation to academy leadership for a final internal review.